SCENTS N GLITZ
Return & Refund Policy
Last Updated: October 2026
🔄 Return & Exchange Policy
At Scents N Glitz, we are committed to delivering an exceptional fragrance and luxury skincare experience. If you are not completely satisfied with your purchase, we are here to assist you with a hassle-free exchange or return process.
Key Terms & Conditions
Timeframe: Returns or exchanges are accepted within 10 days of order delivery. Condition: The product must be completely unused, unopened, and kept in its original sealed packaging. Hygiene Policy: For safety and hygiene reasons, opened, unsealed, or used skincare items and fragrances are non-returnable. Eligibility: Exchanges are strictly applicable in cases where you receive damaged, leaked, or incorrect items. Sale Items: Promotional, sale, or discounted bundle items are non-returnable and non-refundable.
How to Request a Return / Exchange
Follow these simple steps if you receive a damaged or incorrect package: Take clear unboxing photos/videos of the package and damaged bottle/seal. Reach out to our customer support team with your Order ID and proof of purchase within 48 hours of delivery. Once approved by our verification team, we will process your replacement or return dispatch.
Refund Settlement
Upon receiving and inspecting your returned item at our warehouse, approved refunds will be processed via Bank Transfer or Store Credit Voucher within 5–7 business days.